Your Weight Story

Account and data deletion

Use this page to request deletion of your Your Weight Story account and associated account data.

Request deletion

How to request deletion

To request deletion of your Your Weight Story account and associated data, email noreply@toodl.xyz from the Google account email address used to sign in to the app.

  1. Use the subject line: Your Weight Story account deletion.
  2. Include the Google email address used to sign in to the app.
  3. Confirm that you want your Your Weight Story account and associated account data deleted.

If the request is sent from a different email address, we may ask for additional confirmation before deleting account-linked records.

Deleted data

Data deleted after a verified request

  • Firebase Authentication account record for Your Weight Story.
  • Firestore entitlement records linked to your Firebase user ID.
  • Trial state linked to your account.
  • Photo-analysis usage records linked to your account, if the photo feature has been used.
  • Subscription entitlement status stored by the app after server verification is implemented.
  • Support messages connected to the deletion request, unless retention is required for legal or abuse-prevention reasons.

Data stored only on your device, such as weight entries, nutrition entries, body measurement sessions, local body-progress photos, measurement notes, goals, reminders, and local app settings, is removed by deleting the app data or uninstalling the app from your device.

Meal photos are not stored on our servers, so there are no stored photo files to delete from the app backend.

Retained data

Data that may be retained

Some records may be retained where required for security, fraud prevention, subscription/payment compliance, tax/accounting, dispute handling, or legal obligations. These retained records are limited to what is necessary for those purposes.

Aggregated or de-identified analytics may remain because it is not linked to an identifiable app account after deletion.

Timeline

Processing time

Verified deletion requests are normally processed within 30 days. Where a longer retention period is legally required, the retained data is kept only for the required period and then deleted or anonymized.

See the main Your Weight Story privacy policy for additional information about privacy and data handling.